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IT SUPPORT SERVICES THAT GUARANTEE UP-TIME
We commit to the results you will enjoy as NetLever takes a different approach than most IT companies. We are confident that NetLever delivers on this promise that we guarantee it in a Service Level Agreement. It’s right there in black and white. We can be your entire IT department or we can supplement your existing IT services. We are customized for each client to meet your short and long term business goals that put your company in a position to prosper.
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PROACTIVE SERVER AND DESKTOP MANAGEMENT
NetLever offers Proactive Server and Desktop Management as part of our IT service offering. Through a secure connection we are able to proactively update, backup, and manage all of our clients’ computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occurs our team can spot issues and fix them before they become a larger problem. You can relax knowing that your vital data and IT systems are being monitored and protected.
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OFF-SITE BACKUP SOLUTION
Your data is encrypted before transmitting the data to our servers (essential for HIPAA compliance) using 448-bit Blowfish to encrypt your files. Our off-site backup solution addresses regulatory data security and privacy concerns by employing a multi-layered security model that includes transmission security, account security (access), password security, and encryption security. All cryptographic functions rely on the industry standard Cryptographic Extensions (JCE) provided therein. We are determined to make this service 100% maintenance free for our customer by monitoring it 24×7, and we will also are responsible in restoring the data back to your office when needed. A truly worry-free service.
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REMOTE SUPPORT
When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with NetLever remote server and desktop support we can fix most problems remotely even while you’re on the phone with us. When you have an issue simply create a support ticket or call us, we can remotely login and fix the issue, without the time, expense and hassle of having to wait for a support person to arrive. Our remote connection technology complies with HIPAA regulation by encrypting our electronic communications.
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REMOTE MANAGEMENT AND MONITORING
NetLever technical staff monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services, every aspect of your network and servers is monitored and issues can be spotted and fixed remotely before you’re even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.
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ON-SITE SUPPORT
When issues cannot be fixed remotely or you just need to see a NetLever technician face to face, we also offer onsite support. You get a local team of experts you can count who can come to your office if you need help with an IT issue. And we never outsource our work so you always get a top certified NetLever expert to meet with you. With us you get the option and convenience of getting remote help or the personal touch of on-site support.
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IT PROJECT/PLANNING
We can assist your business with all your IT related projects. Need a new Microsoft Exchange Server installed? or Have you been hearing about the benefits of virtualization and are looking to install a VMware solution? We have experts in all major technologies and if you need help with a specific technology, we have the right expert to quickly and affordably take care of your project.
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STRUCTURED CABLING
NetLever can deliver a cable infrastructure that suits your needs. Our cable installation ranges from: data, voice and video. NetLever plan, designs and deploys your networking cable structure end to end with fully warranted cable solutions, you can have the piece of mind that your technologies will work reliable for years to come.
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